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Shipping & Returns

Shipping Policy

 Non signature courier shipping for urban addresses is $5.00 for Courier post and $4.50 for Aramex.​​

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Please beware non signature option is at buyers risk as this voids the insurance with the courier company, so you will not be entitled to a refund/replacement.

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Signature courier for urban courier is $5.50 for Courier post and $5.00 for Aramex

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Rural (RD#) addresses are $11.50 No signature available.

 

Please choose correctly, otherwise it will take longer to process and be sent if you don't pay your rural option when you are rural.

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 Free pick up option is also available - my address will come through once you have completed the sale. I'm in Takaro, Palmerston North

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Return & Exchange Policy

If for any reason you would like to return an item it will need to be in original, unopened condition within 14 days of delivery.

Return shipping will be at buyers expense and must be sent with tracking and signature required option. Please contact me for the return address.

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I will pay return shipping costs if I have made a packing error.

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SUREFLAP PRODUCTS

If there is an issue with a Sureflap product, it must go through a troubleshooting process with Sureflap NZ.

If the issue cannot be resolved with their highly experienced staff, the product will be deemed faulty by Sureflap and will be replaced asap.

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You can either email Sureflap directly at support@surepetcare.com or email me sales@jenspetsnz.com and I will get in touch with them to start the process for you.

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PLEASE do not become abusive with me about this as some people have in the past.

This is Sureflap NZ's process and what they require from me.

I know people panic and want a refund or replacement asap.

However, often the product isn't broken, it's user error.

So please be kind and have a little patience and let Sureflap troubleshoot with you first.

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